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We are pleased to inform you that DDM Consulting has entered into a new partnership with Odigo.

Odigo is the only European CX company to be named a Leader in the 2020 edition of the ISG Provider Lens™ Contact Center as a Service. It adds to the DDM portfolio a comprehensive omnichannel platform that contains all elements needed to be successful in the European enterprise market:

  • Proven artificial intelligence (AI), natural language understanding (NLU), and automation capabilities,
  • Unparalleled CRM integration (including, but not limited to, Salesforce, Microsoft Dynamics and Pegasystems),
  • Dedicated support teams that are capable of providing custom expert guidance on CCaaS strategies.

Odigo expands its presence on the German and Benelux markets by partnering with DDM Consulting, which offers contact centre solutions to large organisations in Western Europe.

Dominique Toubin, VP Indirect Sales at Odigo: “This partnership is fully in line with Odigo’s recent decision to further expand its presence on the German and Benelux markets via a network of carefully selected resellers with strong local connections and established market recognition.”

DDM Consulting, with its headquarters in Belgium and offices in Germany and the Netherlands, has in-depth market expertise as well as a solid customer base. Since 2005, the company has enabled large enterprises to optimally serve their customers and thus generate added value.

Napoleon Theuns, DDM’s CEO: “DDM Consulting already has an excellent track record in the enterprise CX market. This partnership particularly enables us to strengthen our status as CX partner, thanks in part to Odigo’s formidable integration capabilities with core applications.”

The partnership demonstrates Odigo’s and DDM’s shared visions and goals; that of delivering best-in-class customer experience systems.

The services, products, experiences, and expertise of both companies are perfectly suited to large organisations that manage numerous and varied customer interactions, both B2B and B2B2C.

2021 will be the year of unparalleled customer satisfaction!

For further information, please contact Rijk van Ooijen, Marketing Manager at DDM Consulting, via mobile phone (+31 6 30634776) or email (

Post Author: wpadmin