DDM Consulting provides intelligent contact centers to companies and institutions. Our objective is to enable our customers to optimally serve their customers and partners, and so assist them to increase their added value. Continuity and availability are crucial for this. Expert support is a must.

History and development:

DDM Consulting, originally a Belgian company, was formed in 2005 by 3 senior consultants, each with over 15 years of experience in the field of contact centers. The company has experienced rapid growth in sales, workforce and market presence. Today, the company has 22 employees who focus full-time on contact center solutions, 18 of whom are Genesys Certified Professionals. DDM Consulting b.v. presently has offices in Belgium (headquarters), the Netherlands and Germany. We provide services throughout Europe, in particular in the Benelux, France and Germany.

Core activity:

DDM Consulting b.v. regards telephony as 'one of your key business applications' within the IT architecture as a whole. Telephony is an application which only really achieves its full potential when combined with your other key applications such as the internet, CRM and ERP applications. Software and system integration can thus also be regarded as our core activity.

Our services include:

  • Business case / project definition
  • Solution design & project management
  • System implementation & integration
  • Operational management of the contact center platform

In so doing we use the 'best-of-breed' building blocks of our partners.

Software development and integration:

DDM Consulting developed several solutions / products as add-ons to the Genesys infrastructure, particularly in the field of end-user applications. A few examples are the multi-media / open-media Agent Desktop Toolbar, Distri-Q® - a solution for intelligent queuing - and several applications to improve routing and reporting management. DDM Consulting has also developed additions to the Genesys suite, such as the DDM (Web) Call Back Server and EventController.

All of our applications are extremely reliable and are used in critical environments such as Medical Emergency Units and the Front offices of Direct Bank & Insurance companie