Genesys is absolute market leader in the field of contact center software solutions. The organisation has more than 9000 customers worldwide. Genesys is distinguished by the relentless pioneering role it plays on the contact center market with regard to new developments, but the company's solutions are also characterised by their openness to telephony systems and applications.
In addition, the portfolio of Genesys is complete, and it is the most important supplier when it comes to multichannel solutions.
'Simplify customer service'
PureCloud is software that allows you to easily connect with your customers.
Customer support is constantly changing: your customers have more influence and higher expectations than ever before. We have built PureCloud from the ground to leverage the true power of the cloud, giving you a complete customer engagement and communication solution to exceed customer expectations today and tomorrow.
Storm Cloud Contact Center is the largest communication integration platform in the world. It is a cloud solution for customer contact.
With storm, customer communication over all channels (telephone, e-mail, SMS, chat, social media, etc) can be integrated with existing applications that are used in organizations (Workforce management, CRM, financial applications, etc). Storm also cooperates excellently with existing telephony environments. Storm is delivered from the cloud. All that is needed is an internet connection and device.
The Storm platform is suitable for every organization. Because whether it concerns a number of small expansions or a completely scalable structural solution: we always realize a central environment that is easy to manage for every company.
Thanks to a flexible licensing model you do not pay for a fixed package of solutions, but you decide which services apply to your organization. If you opt for Storm, you opt for migrating at a pace that fits the vision and objectives of your organization.
MAKING CONVERSATIONS FLOW
Telia ACE is a platform designed for seamless customer meetings and smart conversations. With the help of built-in intelligence, you will be one step ahead in each contact with all historical data at your disposal. Telia ACE has all the features necessary for an effective online customer meeting, from smart FAQ and chatbot to live video. Customer conversations are routed through all channels to the correct answer or to a person with the right skill. It is as simple as it is efficient.